Refund & Cancellation Policy

For Learners (Subscribers to Creator Content)

• 1. Subscription Charges
  • Subscriptions are billed automatically on a monthly recurring basis.
  • Billing is processed securely via Stripe.
• 2. Cancellation
  • You may cancel your subscription at any time in your account settings.
  • Cancellation takes effect at the end of the current billing cycle. No further charges will occur.
• 3. Refund Eligibility

  • We want to ensure fairness and transparency. Refunds may be granted under the following conditions:

    Condition	Refund Policy
    Cancellation within 7 days of initial subscription	✅ Eligible, if no substantial content was accessed
    Cancellation after 7 days or with significant usage	🔍 Evaluated on a case-by-case basis
    Subscriptions via promotion or trial	❌ Non-refundable unless legally required
    Technical issues caused by Kapeeto	✅ Fully refundable upon verification

  To request a refund, please email support@kapeeto.com with your:

  • Object: Refund
  • Full name
  • Subscription ID, and in case course URL
  • Reason for request

  All refunds are subject to Stripe’s processing times and policies.

For Content Creators (Paying for AI or Platform Access)

• 1. Billing Terms
  • All creator plans are billed monthly or annually, depending on the selected tier.
  • Token-based purchases (e.g. for AI usage) are pay-as-you-go and billed upfront.
• 2. Cancellation
  • You may cancel your subscription at any time through your Creator dashboard.
  • Upon cancellation, you retain access for the remainder of your billing cycle.
  • Auto-renewal will be disabled.
• 3. Refund Conditions

  Situation	Refund Policy
  Subscription cancelled within 7 days with no token usage	✅ Full refund available
  Subscription cancelled after token use or AI interactions	❌ Non-refundable
  Technical malfunction or platform outage	🔍 Partial or full refund upon verification
  Accidental duplicate charge	✅ Fully refundable upon confirmation

  To initiate a refund, contact support@kapeeto.com with your:

  • Creator ID or email
  • Payment reference
  • Description of issue

  Refund requests will be reviewed within 7 business days.

Legal and Administrative Notes